Chatwoot vs Tizyy (2026): Which WhatsApp Business API Platform Wins?
If you are comparing Chatwoot with Tizyy, you are really asking one question: which platform gets my WhatsApp campaigns live faster, keeps my number healthy, and stays affordable as volume grows? Chatwoot is an open-source customer engagement suite you can self-host, and it works well for technical teams comfortable self-hosting. Tizyy is built for Indian businesses that want the official WhatsApp Business API, unlimited-feeling broadcasting, AI chatbot flows and a shared team inbox — with WhatsApp messaging billed at Meta's official published rates and no hidden markup games. This guide compares both fairly.
What Chatwoot is good at
Credit where it is due — Chatwoot has earned its place with technical teams comfortable self-hosting. Before you switch anything, know its strengths.
- Open source and self-hostable
- No per-seat licence if you host it
- Developer-friendly customisation
What to check before you commit to Chatwoot
These are the questions buyers most often raise when they compare Chatwoot with other WhatsApp Business API platforms. None of them are deal-breakers on their own — but they decide your real monthly cost and how fast your team ships campaigns. Always verify current details on the vendor's own pricing page before deciding.
- You own hosting, updates and uptime
- WhatsApp API access still needs a provider
- Marketing broadcast features are limited
Where Tizyy is different
Tizyy is an official WhatsApp Business API platform built for Indian teams that want marketing power without an enterprise contract or a developer on standby.
- Official Meta Cloud API — your number stays safe, verified and eligible for the green tick
- Bulk smart broadcasting with segmentation, scheduling and per-campaign delivery reporting
- Visual chatbot flow builder plus a shared team live inbox with agent assignment
- WhatsApp messaging billed at Meta's official published rates — no invented per-message markup
- Indian support over WhatsApp, INR billing and GST invoices
Chatwoot vs Tizyy: feature-by-feature
Both platforms cover the basics — API access, templates and a chat window. The difference shows in day-to-day marketing work: how fast you can launch a 50,000-contact broadcast, how deep your automation goes, and what happens to your bill when your list doubles. Tizyy keeps broadcasting, automation, inbox and analytics in one plan instead of unlocking them tier by tier.
- Broadcasting: segment-based sends, throttling and retry handling built in
- Automation: no-code flow builder with keyword, button and API-triggered branches
- Inbox: multi-agent routing, notes, tags and canned replies
- Analytics: delivered, read, replied and click metrics per campaign and per template
Pricing: what actually drives your bill
Every WhatsApp platform sits on top of the same Meta charges. Meta updated its WhatsApp pricing model, so messaging is billed per message/conversation at Meta's official rates depending on category (marketing, utility, authentication, service). Your total cost = Meta's official rate + the platform's own fee. When you compare, compare that second number, plus what it unlocks: agent seats, contact limits, automation runs and campaign volume. Tizyy passes messaging through at Meta's official rates and keeps the platform side simple.
- Ask any vendor: what is your platform fee, and what is metered on top?
- Check whether agent seats, chatbot flows or contact counts are capped
- Confirm marketing vs utility vs authentication rates are passed through unchanged
How to migrate from Chatwoot to Tizyy without downtime
Migration keeps your phone number, your WhatsApp Business Account and your approved templates. Plan a short pause in sending and you can be live the same day.
- Export contacts, tags and template copy from your current dashboard
- Create a free Tizyy account and start Meta's embedded signup
- Move the number to Tizyy's WABA (quality rating and messaging tier carry over)
- Re-create or re-submit templates — most approve in minutes
- Point webhooks and integrations to Tizyy and send a small test batch
- Resume full campaigns once delivery reports look clean
Who should stay on Chatwoot, and who should switch
Stay with Chatwoot if its core strength — the reason it is popular with technical teams comfortable self-hosting — is exactly the job you need done and the pricing works at your volume. Switch to Tizyy if you want one platform where broadcasting, chatbots, the team inbox and analytics come together, with Indian support and transparent Meta-rate messaging as you scale.
Getting started with Tizyy today
Create a free account, connect your number through Meta's embedded signup and send your first template campaign the same day. No setup fee, no long contract, and a support team on WhatsApp when you need a human.
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