Terms & Conditions

About us and these terms

Tizyy operates the tizyy.com website and the Tizyy platform at api.tizyy.com, a software service for WhatsApp Business API marketing, automation and customer conversations. By creating an account, purchasing a plan or using the platform, you agree to these Terms & Conditions. Our registered place of business is TIZYY, 320 Gandhi Road, Gwalior, Madhya Pradesh 474001, India.

Eligibility and account

• •You must be at least 18 years old and authorised to act for the business you register.
• •You must provide accurate business details and keep your login credentials secure.
• •You are responsible for all activity carried out through your account and connected WhatsApp numbers.

Services offered

Tizyy provides digital, subscription-based software: WhatsApp Business API onboarding, bulk broadcasting, chatbot automation, shared team inbox, analytics and API access. We are an independent technology provider; WhatsApp is a trademark of Meta Platforms, Inc.

Permission-based messaging (acceptable use)

• •You must obtain valid opt-in from every recipient before messaging them and honour opt-out requests immediately.
• •You must comply with the WhatsApp Business Messaging Policy, Meta Commerce Policy, the Information Technology Act, 2000 and TRAI/DoT rules as applicable.
• •Spam, unsolicited promotions, misleading claims, adult content, illegal goods or services, gambling, financial fraud, and any content prohibited by Meta are strictly not permitted.
• •We may suspend or terminate accounts that breach these rules, without refund.

Pricing, billing and taxes

• •All prices are in Indian Rupees (INR). Applicable GST is charged extra.
• •Subscription fees are billed in advance for the chosen billing period and renew automatically until cancelled.
• •WhatsApp / Meta conversation charges are usage-based and billed separately from your platform subscription.
• •Prices may change with prior notice; changes apply from your next billing cycle.

Payments

Payments are collected through authorised third-party payment gateways. We do not store your card, UPI or bank credentials — those are handled by the payment gateway under their own security standards. A payment is considered complete only when the gateway confirms it and the amount is credited to us.

Refunds and cancellation

Cancellations and refunds are governed by our Refund & Cancellation Policy available at /refund-policy, which forms part of these terms.

Service delivery

Tizyy delivers digital services only; there is no physical shipping. Activation timelines are described in our Shipping & Service Delivery Policy at /shipping-policy.

Customer data and privacy

Contacts and conversation data you upload remain yours. We process them on your instructions to deliver the service, as described in our Privacy Policy. You are responsible for having a lawful basis and consent for the contact data you use.

Intellectual property

The Tizyy brand, software, design and content on this website belong to us. You receive a limited, non-exclusive, non-transferable right to use the platform for your own business while your subscription is active.

Availability, warranties and liability

• •We work to keep the platform available and secure, but the service is provided on an 'as is' basis without warranties beyond those required by law.
• •Message delivery depends on Meta's WhatsApp Cloud API and recipient networks; third-party outages may affect delivery.
• •To the maximum extent permitted by law, our total liability for any claim is limited to the platform fees you paid to us in the three months preceding the claim.
• •We are not liable for indirect or consequential losses, including loss of profit, business or data.

Suspension and termination

You may cancel at any time from your account. We may suspend or terminate access for non-payment, policy violation, fraud, or where required by Meta or by law. On termination you may export your data for 30 days, after which it may be deleted.

Governing law and disputes

These terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts at Gwalior, Madhya Pradesh, India. Please contact us first — we aim to resolve issues within a few business days.

Changes to these terms

We may update these terms and will reflect material changes on this page with a revised 'last updated' date.