Shipping & Service Delivery Policy

Digital service — no physical shipping

Tizyy is a software-as-a-service platform. We do not sell, ship or deliver any physical goods. Nothing purchased on Tizyy requires a courier, shipping address or delivery charge.

How your purchase is delivered

• •Subscription plans are activated on your Tizyy account (api.tizyy.com) automatically and immediately after a successful payment — usually within a few minutes.
• •Prepaid message credits are added to your wallet balance instantly on payment confirmation.
• •A payment receipt / invoice is emailed to your registered email address.
• •If a payment is successful but activation is delayed, it is normally completed within 24 hours; write to us and we will resolve it on priority.

Onboarding and WhatsApp number approval

Connecting a WhatsApp Business API number additionally requires Meta's verification of your business and phone number. That approval is controlled by Meta and typically takes 24–72 hours. Tizyy provides free onboarding support during this process, but approval timelines are not within our control.

Service availability

Once activated, the platform is available 24×7 over the internet. Planned maintenance is communicated in advance where possible. Delivery of individual WhatsApp messages depends on Meta's WhatsApp Cloud API and on the recipient's network.

Delivery-related support

If you have paid and your plan or credits are not visible in your account, contact us with your transaction ID and registered number and we will verify and activate it.