Refund & Cancellation Policy

Overview

Tizyy sells software subscriptions and prepaid messaging credits for the WhatsApp Business API. Because these are digital services that are activated immediately, the following refund and cancellation rules apply to every purchase made on Tizyy.

Cancellation of a subscription

• •You can cancel your subscription at any time from your account at api.tizyy.com under Vendor Console → Subscription, or by emailing us.
• •Cancellation stops future renewals. Your plan stays active until the end of the billing period you have already paid for.
• •There is no cancellation fee or lock-in. Free plan accounts can be closed at any time.

Refund eligibility

• •Duplicate payment or a payment charged twice for the same invoice: fully refunded.
• •Payment deducted but the plan or message credits were not activated in your account: fully refunded after verification.
• •Verified technical failure on the Tizyy platform that prevented you from using a paid plan and could not be resolved by our support team: pro-rata refund for the unused period.
• •Refund requests raised within 7 days of the transaction date are eligible for review.

Non-refundable items

• •WhatsApp / Meta conversation and message charges already consumed, since these are billed by Meta and cannot be reversed.
• •Message credits that have already been used to deliver messages.
• •Subscription periods already used, or renewals not cancelled before the renewal date.
• •Accounts suspended for spam, unsolicited messaging, or violation of WhatsApp/Meta policies or our Terms & Conditions.
• •Onboarding, setup, migration or custom development services that have already been delivered.

How to request a refund

• •Email info@tizyy.com from your registered email address with your registered WhatsApp number, transaction ID/UTR, amount and the reason for the request.
• •Our team acknowledges every request within 2 business days.
• •Approved refunds are processed within 5–7 business days to the original payment method. Your bank or card issuer may take an additional 3–5 business days to credit the amount.

Chargebacks and disputes

If you believe a charge is incorrect, please contact us first — most issues are resolved within two business days. Raising a chargeback without contacting us may lead to temporary suspension of the account until the dispute is settled.

Changes to this policy

We may update this Refund & Cancellation Policy from time to time. The version published on this page at the time of your purchase applies to that purchase.