WhatsApp Business API Integration with Shopify: Complete 2026 Setup
Shopify store owners searching for WhatsApp API integration usually want four automations working by the weekend. This guide shows exactly which events to hook, which templates to submit, and the numbers you should expect.
The four automations worth building first
Start with high-intent, transactional moments. They are cheap utility messages and they build trust fast.
- Order placed — confirmation with order ID and items
- Order shipped — courier name plus tracking link
- COD confirmation — one-tap Yes/No to cut RTO losses
- Abandoned cart — reminder at 1 hour and 24 hours
How the connection works
Tizyy listens to Shopify webhooks for order and checkout events, maps customer phone numbers, and fires the matching approved template automatically. No code required.
- Connect your Shopify store from the Tizyy integrations screen
- Map each Shopify event to a template
- Set delays and quiet hours for reminders
- Route replies into the shared team inbox
Template examples that get approved
Keep transactional templates factual with variables for order ID, amount and tracking URL. Save promotional language for separate marketing templates.
Cutting RTO with COD confirmation
Asking for a one-tap COD confirmation before dispatch commonly removes a meaningful share of fake and impulse orders — the single highest-ROI WhatsApp automation for Indian D2C.
What it costs
These are mostly utility messages, so per-message cost stays low; Tizyy messaging is billed at Meta's official rates, with a free plan for testing.
FAQ
Questions people ask about this
Short, practical answers.