WhatsApp API for Restaurants & Cloud Kitchens: Orders, Reorders and Reviews
Restaurants lose margin to delivery aggregators and lose customers to whoever advertises loudest. WhatsApp gives you a direct line to people who already ate your food and liked it.
Direct ordering without an app
A catalog plus a chatbot flow handles browse, add-to-cart and payment link inside the chat — no download, no login.
- Menu catalog with photos, prices and availability
- Chatbot flow for item selection, address and payment link
- Live order status: accepted, cooking, out for delivery
- Rider handoff notification with an ETA
Daily menu broadcasts that work
Send a lunch menu at 11:15am to office-area customers and a dinner offer at 6:45pm to residential segments. Timing beats copywriting in food.
Reorder and win-back automation
Trigger a friendly reorder nudge 7 days after a purchase and a discount win-back at 30 days of silence. These two flows alone often add double-digit percentage repeat orders.
Reviews and complaints in one inbox
A shared team inbox lets the manager see every complaint in real time and resolve it before it becomes a public one-star review. Auto-ask for a Google review only from customers who replied positively.
FAQ
Questions people ask about this
Short, practical answers.