WhatsApp Flows: Build In-Chat Forms That Convert (2026 Guide)

What a Flow actually is

A Flow is a structured multi-screen experience rendered by WhatsApp itself — dropdowns, date pickers, radio buttons and text fields — triggered from a message or a chatbot step.

Highest-converting use cases

Anything that currently sends users to a web form is a Flow candidate.

• Appointment and demo booking with live slot selection
• Lead qualification forms for real estate, education and finance
• Reorder and size/variant selection for D2C brands
• Support ticket intake with category and priority
• Feedback and NPS surveys after delivery

Design rules that lift completion

Flows convert far better than links, but only when they stay short.

• Maximum three screens — ask only what you will actually use
• Pre-fill known data like name and phone number
• Use choices instead of free text wherever possible
• End with a clear confirmation message and next step

Connecting Flow data to your systems

Every submission should land somewhere useful. Tizyy pushes Flow responses into your inbox, CRM or webhook in real time so your team can act immediately.

Launching Flows on Tizyy

Build the Flow visually, attach it to a template or chatbot node, and test with your own number before going live. Free plan included, messaging billed at Meta's official rates.